I’m a big planner, my lists have lists. I like to know what I’m doing and the warm feeling of predictability. I frequently speak and coach on the power of storytelling and encourage my clients to think forward. Recently, I have discovered how damn wrong I’ve been. Don’t get me wrong, you can plan around events, happenings and themes (like Holidays), but pre-writing social posts for a month (as some clients ask agencies to do) steals the authentic communication between you and consumers. Social Media experts may have guidelines to promote a product, but you can’t predict brand banter, fan shares or – God forbid – crisis communication.
The power of NOW is the key to engagement.
The Internet moves as fast as the Internet. If your content planner can accurately predict a month out what’s hot online; please have them call me – I’d like lotto numbers.
You need hyper-reactive master communicators to really glean the best interaction with your followers/fans/friends. A bit of a sense of humor doesn’t hurt either.
WHAT YOU CAN PLAN: Blog posts, press releases, events, special deals and offers, campaign themes
WHAT YOU CAN’T PLAN: trending hashtags, news stories, daily banter, fan shares, anything that needs authenticity
Getting into the Now of communication is the key to dating your audience.
And, that’s what you need – someone excellent at dating: listening, flirting and closing the deal. A measure of trust is required, because you aren’t 100% sure what’s going to post next.
Down the line of dating, think back (if you’re my age) – you know where you are going and how you are going to dress – but I know you haven’t planned out the conversation like a script. If you have, please get help.
“Content”, which is such boring word, should be natural, curious and respond to your audience. Think Journalism vs novels. Journalists respond and listen, novels are a one-way communicator.
So, before you buy a “pack of 50 social posts” from a vendor, ask yourself what you are really paying for? Stop buying yesterday and invest in now. Let your fan base guide your process. Stay curious, keep listening, joke, play and respond until they let you put a ring on it – aka – convert to buyers.