Can You Actually Do Anything About It? Let’s Check the Science.
In 1975 (the year after a certain rowdy tourism strategist was born), a psychologist named Martin Seligman published research on what happen…
Barbee v. Tourism
(or: The Rise of the Data Creative) "He's wearing an earring!", a whisper-hiss from the client when our creative director was on location for a photo shoot.
(or: The Rise of the Data Creative)
"He's wearing an earring!", a whisper-hiss from the client when our creative director was on location for a photo shoot.
"He's a creative", I emphasized creative so he knew that was special, sacred, and partially to shut up. That was the early 2000s in Texas, when the Internet was slow, and embracing individuality was even slower.
When you say "creative", everyone has a trope image: to some that's an all black/mock turtle baddie with no tolerance for your lack of taste. to others, it's a colorful quirk-monster who plays the djembe on their days off and is definitely dialed into street trends. and to some people, it's a guy with an earring.
I'm shrinking a little just teeing this up, because one thing I know for sure is that no one who is actually creative wants to be painted "with that brush." And also… we’ve outgrown it.
In tourism, we’ve quietly built entire strategies around one version of creative.
The visible one. The campaign one. The “make it pop” one.
And it’s not wrong. It’s just… incomplete.
Let’s start with her, because she’s the one everyone means when they say “creative.”
She sees the world in moments. Light. Texture. Emotion. Story.
She can take a place and turn it into something you feel in your chest.
She’s why: people fall in love with destinations they’ve never been to why a line sticks why a brand has a vibe at all
This is sacred work.
But if she’s leading everything?
You can end up with something that looks incredible… and quietly misses.
Not because it’s bad. Because no one checked if it was pointed at anything real.
Now we’re messing with the mythology a little.
This creative doesn’t start with the idea. They start with behavior.
They’re looking at: what people are actually searching when they’re booking what they’re skipping right past
They’re the one saying: “Hey… this isn’t landing the way you think it is.”
In a we can fix this if we’re honest way.
They don’t make things less creative.
They make sure the creativity connects to something other than hope.
This one will absolutely ruin your post-launch high if you’re not ready.
Because while everyone’s celebrating the campaign, they’re over here asking:
“Okay… but what happens when they get there?”
They see: gaps between stakeholders experiences that don’t match the promise pressure building in places no one’s talking about yet
They’re not trying to be difficult.
They’re trying to make sure the thing you just launched doesn’t collapse under its own success.
Tourism doesn’t have a marketing problem half the time.
It has a systems problem wearing a marketing outfit.
This is the one I’ll go to bat for all day.
Because this is the creative who understands that none of this happens in a vacuum.
They can feel: when a stakeholder is about to go sideways when a team is nodding but checked out when a message is going to land wrong before it ever leaves the building
They know how to read a room, a board, a community.
They’re the difference between: “this looks good” and “this actually works in the real world with real people who have opinions”
Which… is tourism.
We didn’t get less creative.
We just got narrow.
We kept defaulting to the version of creative that’s easiest to recognize… and easiest to sell in a deck.
And then we wonder why: campaigns don’t convert like they should teams feel stretched stakeholders push back and everything feels a little… disconnected
The most effective destinations right now?
They’re not choosing one type of creative.
They’re layering them.
They know when to let color lead. When to let data redirect. When to let systems slow things down. When to let the human in the room say, “hey… this isn’t going to land.”
That’s the real work.
Not more ideas.
Better alignment of the minds behind them.
Because not all creatives think in color.
And thank God for that.
I’m Jenn Barbee. And if your strategy only works when everyone agrees… you’re still in the shallow end. 🖤
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