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The Lodging Desk
Coming in Hot: Tourism isn’t always taken seriously in economic conversations. It gets labeled soft. Optional. The “fun stuff.” But tourism is infrastructure.
Coming in Hot: Tourism isn’t always taken seriously in economic conversations. It gets labeled soft. Optional. The “fun stuff.”
But tourism is infrastructure. Tourism is jobs, revenue, housing pressure, local pride, international diplomacy, political tension, and hope all rolled into one messy, beautiful industry.
So instead of rehashing what’s broken, let’s focus on what could work.
Not just to survive whatever’s coming next, but to lead, shape, and thrive.
These 10 ideas aren’t safe. They’re weird. Audacious. Sometimes ridiculous.
But they’re also grounded in real economic logic, powered by community investment, and designed to make this industry filthy rich and surprisingly fun again.
Let’s build the next decade on purpose.
If your locals hate your visitors, your economy is already bleeding. Fix that.
Thought Experiment: What if your next campaign was co-created by public school kids and Crayola , with field trip itineraries, kid-designed merch, and a giant “Color the Town” scavenger hunt?
Local love → Civic pride → Family return trips → Lifetime loyalty
No more "escape the stress" if your airport gives people a panic attack.
Thought Experiment: What if your arrivals terminal was sponsored by Calm , Tazo Tea, and Brooklinen , and featured a literal Soft Landing Lounge: think weighted blankets, chamomile, and noise-canceling chairs for parents of toddlers?
Well-regulated nervous systems spend more, tip better, and book return trips.
Hot take: the guest experience is only as good as the last time your front desk agent cried in the break room.
Thought Experiment: What if your staff perks included a BetterHelp therapy stipend, lululemon capsule wardrobe, and a monthly “You Survived Another Guest From Hell” bonus funded by your hotel tax?
Retention = ROI. Also, happy humans sell better.
If your economy dies every winter, your strategy is too skinny.
Thought Experiment: Imagine a winter campaign called “Hot Girls Go Cold”: a moody, sexy collab with YETI , REI , and Erewhon —cold plunges, full-moon hikes, bone broth tasting menus.
Sell cozy chaos. Extend your season. Monetize the vibe.
You can’t regulate what you pretend doesn’t exist.
Thought Experiment: What if Vrbo partnered with your DMO to host a Local Living Room Festival: curated home tours, storytelling nights, HGTV-backed design challenges judged by your mayor?
STR = hyperlocal economic lift. Stop fighting. Start designing.
Tourism isn't a department. It’s a distributed economic engine.
Thought Experiment: What if your walking trails were co-branded by Nike , with a “Step Local” challenge app and prizes tied to visiting Black-owned and women-owned businesses?
Foot traffic = financial traffic. Literally.
If your destination sounds like a chatbot with a Canva account, that’s a cry for help.
Thought Experiment: What if your entire comms team had to go fully analog for 60 days, no AI, just actual human weirdness, and their creative reboot was filmed by Netflix as a branded web series?
Authenticity converts. Algorithms don’t make memories.
No one wants to visit a place that doesn’t see them.
Thought Experiment: What if you gave Teen Vogue , Essence , and Rolling Stone 72 hours to redesign your visitor guide for their audiences, and you printed it without edits?
Inclusion isn’t charity. It’s market expansion.
Think global. Act like your grandma’s watching.
Thought Experiment: What if your visitor center was reimagined by Adobe and local high school art students, part gallery, part merch shop, part interactive pride parade?
Local creativity + global design = irresistible brand energy
Stop chasing impressions. Start making them.
Thought Experiment: What if you launched a loyalty program with Starbucks Rewards where travelers earn perks for tipping well, tagging small businesses, and attending one weird-but-wonderful local event?
The ROI is in the repeat. Not the retweet.
Bonus Idea:Partner with Duolingo to offer frontline workers fun, free phrase training in key languages. Not just “hello” and “thank you,” but the phrases that create connection—“How was your flight?” “Let me recommend my favorite spot.”That’s how you turn a visit into a memory.
So yeah, some of these ideas are wild. But you know what’s even wilder?
Pretending that safe strategies are working.
We’ve spent years chasing “awareness,” cutting budgets, and begging for relevance. Meanwhile, the smartest places are getting louder, braver, and way more profitable.
This isn’t about disruption for disruption’s sake. It’s about designing something better.
Because tourism doesn’t have to be fragile. It can be future-proof, economically grounded, and wildly imaginative...if we have the guts to build it that way.
And if that makes people nervous?
Good.
Nervous energy is how every revolution starts.
Originally published on LinkedIn, Jul 2025. This is its home now.
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